211 NE Warmline
Featuring community and family resources for housing, food and mental well-being
The 211 Nebraska Warmline is a family-centered, statewide prevention and support pathway designed to connect Nebraskans to the help they need when they need it most. The Warmline provides navigation, information, and referrals to community resources that help families overcome challenges and build stability before crises escalate.
Operated by United Way de las Midlands (UWM), the Warmline ensures that all Nebraskans, regardless of geography, language, or circumstance, have 24/7/365 access to live, compassionate assistance through a No Wrong Door approach. This means families can reach the Warmline through multiple pathways and always connect with a trained professional ready to listen and help.
The vision of the 211 Nebraska Warmline is to strengthen families and prevent crisis escalation by providing an easily accessible, compassionate, and coordinated point of contact for information, navigation, and support. The purpose of the Warmline is to ensure that every Nebraska resident—regardless of location, background, or circumstance—has access to timely assistance and connection to community-based resources that promote safety, stability, and well-being.
The Warmline serves as a prevention-focused connection point for families, caregivers, and concerned community members who need help, but whose situations do not rise to the level of maltreatment, abuse, or neglect. The Warmline offers support for those experiencing situational crises or emerging needs, connecting families to prevention services and community resources that can help them stabilize and thrive.
Benefits of the 211 NE Warmline
- Free, confidential assistance from a trained Warmline Specialist
- Families have a choice and decision making in the referral
- Assessment of needs to determine the root cause of the issue
- Assessment of eligibility for Federal and State funding programs including Medicaid, SNAP, LIHEAP, TANF, CFS FFPSA, Weatherization, HUD, and Social Security
- Connection to programs and services that best match the family's needs with regards to location, language, ethnicity, and cultural practices/beliefs
- Connection to viable resources with the capacity to provide immediate and/or long-term assistance
- Service eligibility and enrollment information shared with the agency receiving the referral
Warmline: Two Key Functions
- Assist families with engagement, enrollment and connection to community-based programs/services to meet needs
- Coordinate a state-wide network of prevention programs and community resources
Phases of Project Development
Phase I – Discovery (90 Days | Jan 1 – Apr 1)
Build the foundation for the 211 Nebraska Warmline, including governance, system design, stakeholder engagement, and service workflows.
Phase II – Development & Engagement (90 Days | Apr 2 – Jul 2)
Develop and test systems, train staff, and engage communities. Create tools, protocols, and a comprehensive resource database to prepare for launch.
Phase III – Pilot Program (90 Days | Jul 3 – Oct 3)
Launch a soft pilot to test workflows, monitor performance, and refine the Warmline model based on real-world use.
Phase IV – Full Launch (January 2027)
Expand statewide with 24/7 service, ongoing evaluation, and continuous improvement to ensure long-term success.
Community Stakeholder Survey
The following Nebraska Warmline Stakeholder Survey is intended to collect initial feedback from community members about the Warmline such as: how it should be structured, what communities need most and what barriers or opportunities exist. This information will directly inform the pilot phase of the Warmline’s implementation, with additional opportunities for feedback to come throughout the process.
Survey window: April 1 – May 1
Who can participate: Any adult community member
